Privacy Policy of pd77

At pd77, your privacy is not a formality — it is a core principle. We operate an online casino and sports betting platform serving players across Bangladesh, including cities such as Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. In the course of providing our services, we inevitably process certain personal data. This Privacy Policy sets out in clear, plain English exactly what information we gather, why we gather it, how long we keep it, and what your rights are as a user of our platform.

By creating an account and using pd77's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. We encourage you to review this document periodically, as we may update it in response to changes in applicable law or our operational practices.

1. Information We Collect

When you register for or use pd77's services, we collect various categories of information depending on the nature of your interaction with our platform. This may include, but is not limited to, the following:

• Registration details: full name, date of birth, email address, phone number, and residential address (including city and division within Bangladesh).
• Identity verification documents: national ID card, passport, or other government-issued identification required for Know Your Customer (KYC) compliance.
• Financial information: transaction history, deposit and withdrawal records via payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers through institutions including Dutch-Bangla Bank, City Bank, and BRAC Bank.
• Technical data: IP address, browser type, operating system, device identifiers, session timestamps, and approximate geographic location derived from your network connection.
• Gameplay data: betting history, game selections, session durations, win/loss records, and responsible gaming self-assessment responses.
• Communications data: the content of messages you send to our customer support team, including emails and chat transcripts, retained for quality assurance and dispute resolution.

2. How We Use Your Information

The personal data we collect is used exclusively for the purposes described below. We process your data only when we have a lawful basis to do so, such as fulfilling our contractual obligations to you, complying with applicable law, or where you have given your informed consent.

• Account creation, verification, and ongoing account management, including age verification to confirm that all players are 21 years of age or older.
• Processing deposits and withdrawals via supported Bangladeshi payment channels, and investigating any fraudulent or irregular financial activity.
• Providing responsive customer support when you submit queries or raise disputes via our official support channels.
• Sending you account-related notifications, transactional confirmations, and — only where you have opted in — promotional communications regarding bonuses and new game launches.
• Enforcing our responsible gaming safeguards, including monitoring for signs of problem gambling and applying deposit limits, time-out periods, or self-exclusion where necessary.
• Improving platform functionality, personalising your gaming experience, and conducting internal analytics to better understand how our services are used.

3. Cookies and Tracking Technologies

pd77 uses cookies and similar tracking technologies to enhance your browsing experience, ensure the platform functions correctly, and gather aggregated analytical data. A cookie is a small text file stored on your device that allows our servers to recognise your browser and remember certain preferences or session information between visits.

We use three types of cookies: strictly necessary cookies (required for the platform to operate and which cannot be switched off), functional cookies (which remember your preferences such as language and currency), and analytics cookies (which help us understand patterns of platform usage to improve our services). We do not use advertising tracking or retargeting cookies.

4. Information Sharing and Disclosure

pd77 does not sell, rent, or trade your personal data to any external party. We may share your information only in the following limited and specific circumstances:

• Service providers and technology partners who process data on our behalf under strict contractual data-processing agreements — for example, payment gateway operators, fraud detection services, and KYC verification providers.
• Competent legal authorities or law enforcement agencies where we are required by applicable law to disclose information, or where disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.
• Any successor entity in the event of a merger, acquisition, or restructuring of pd77's business operations, where user data forms part of the transferred assets, subject to this policy continuing to govern that data.
• Aggregated, anonymised, or de-identified data that cannot reasonably be used to identify you, which we may share with research partners or publish as statistical analysis.

5. Data Security Measures

pd77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes industry-standard SSL/TLS encryption for all data transmissions between your browser and our servers, encrypted storage for sensitive financial and identity data, strict internal access controls ensuring only authorised personnel can access user records, and regular security assessments.

While we take every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, pd77 will take prompt steps to contain the breach and notify affected users as required.

6. Your Rights as a User

As a user of pd77, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without creating unnecessary barriers. To exercise any of the following rights, please contact us at [email protected] with your account details and a description of your request.

• Right of access: you may request a copy of all personal data we hold about your account, delivered in a commonly used electronic format within a reasonable timeframe.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you are entitled to have it corrected without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data from our systems when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances, you may request that we limit the manner in which we process your data — for example, while a dispute is being resolved.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by updating your notification preferences in your account settings.

7. Third-Party Services and Links

pd77's platform integrates with a number of trusted third-party service providers to deliver core functionality. These include game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment processors that facilitate BDT transactions via bKash, Nagad, and Rocket. Eachof these providers operates under their own privacy policy, and pd77 is not responsible for how these third parties handle personal data processed on their own systems.

We encourage you to read the privacy policies of any third-party service you interact with through our platform. pd77 does not embed third-party advertising networks, social media tracking pixels, or behavioural profiling tools on our platform.

8. Data Retention

pd77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. In practice, account data is retained for the duration of your active account plus a minimum post-closure retention period required for financial record-keeping and anti-fraud compliance.

When data is no longer required, we dispose of it securely using methods appropriate to the sensitivity of the data, such as cryptographic erasure for digitally stored information. You may request early deletion of your data subject to the limitations described in Section 6 above.

9. Protection of Minors

pd77 is strictly an adult-only platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes mandatory age verification steps, and we apply additional checks where our systems flag a potential underage user. If we discover that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated account.

10. Changes to This Privacy Policy

pd77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform, and we will update the 'Last updated' date at the top of this document. Your continued use of the platform after any changes are posted constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically, particularly around major seasonal events such as the BPL cricket season, Pohela Boishakh, and Eid, when our promotional terms and platform features may be updated.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pd77 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related inquiries within 5 business days.